Shipping & Returns


Shipping

All orders are shipped via UPS Ground on business days (Monday to Friday) excluding holidays.

  • Orders placed will be processed and shipped within 3-5 business days.

  • If you choose to ship your orders to multiple locations, there will be additional charges for each destination.

  • We are unable to ship to PO Boxes

Returns

If you are not completely satisfied with your Bheue Online purchase, you can send it back to us for an exchange or store credit. Bheue DOES NOT issue refunds.

  • Returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs.

  • All merchandise returned must be unused, unwashed, with the price tags intact.

  • Packing slips are required for all returns.

  • We recommend that you send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

  • Original packaging must be intact and in saleable condition.

  • Exchanges/Store Credits are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.

  • We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be issued a store credit.

  • Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded.

  • If merchandise is damaged on the way, please contact us by phone or email before sending it back to us.

  • Sale merchandise are FINAL SALE.

  • We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

  • If you have any question regarding return/exchange, please email us Monday – Friday (except holidays) between 10AM – 6 PM PST at info@bheue.com.

  • Shipping costs from Bheue will not be refunded or credited under any circumstances. All costs for return shipment are the responsibility of the customer, unless otherwise stated.

Sales Tax

Sales Tax will be added to your order if we are shipping within California. If Bheue is not collecting your state’s taxes, you are expected to comply with your state’s current laws regarding purchases over the Internet.